Serenity Apartments at Jackson
1805 Hospital Drive
Jackson, MS 39204

Independent 55+ community

Position Summary

Elevation Property Management’s Lead Maintenance Technician will lead with discipline and serve with kindness. Under the direction of the Property Manager, the Lead Maintenance Tech is the maintenance leader and is accountable for delivering on our property management commitment to residents. This individual leads all aspects of the property’s hands-on maintenance, including overall inspection, repair work orders and scheduled maintenance of apartments and other interior/exterior areas. The Lead Maintenance Technician is a working member of the maintenance team to ensure the community is always in excellent condition. This position will oversee the general maintenance function by managing service requests, delegating tasks, leading and directing the work of the department. Maintenance Supervisors are responsible for taking care of our residential communities and the homes our residents live in, while leading their maintenance team to do the same. The ideal teammate will have the ability to be flexible, proactively communicate, have a natural curiosity to learn, exhibit a high degree of professionalism, and work well both in a team environment and independently.

Essential Job Functions Supervisory/Leadership Responsibilities

• As directed by the Property Manager, accomplish the property objectives by recruiting, training and motivating high-performing staff while maintaining an upbeat, positive attitude.
• Communicate job expectations, coaches and counsels maintenance staff on job performance and disciplinary issues in conjunction with Property Manager
• Ensure maintenance staff is performing to Company standards and work orders are handled in a prompt, courteous and efficient manner
• Maintain open and clear communication with the Property Manager and on-site staff
• Ensure maintenance staff follows safe work practices and is responsible for proper use and care of all company tools and equipment

Maintenance Duties

• Plan and assist in preparing all make-ready apartments, which may include but is not limited to ordering materials, painting, cleaning carpet, general repairs, housekeeping and scheduling outside vendors
• Perform various maintenance functions which may include but is not limited to electrical installations & repairs, light carpentry/construction, repairing HVAC, plumbing and appliance repairs, drywall and painting repairs, and carpet and vinyl repairs installation
• Work along with maintenance staff to maintain common areas and grounds keeping them free of trash and debris
• Perform on-call emergency service as required
• Complete regular community inspections to proactively identify necessary repairs or replacement of any interior or exterior areas on the property
• Monitor maintenance and up-keep of all mechanical equipment systems by contracted vendors including but not limited to apartment HVAC units, chiller/boiler systems, water heaters, elevators, and generators
• Monitoring and management of vendor contracts

Operational/Financial Activities

• Order and control maintenance inventory
• Review property management system (Onesite Facilities) data related to progress on work orders to ensure they are handled in a timely manner per Company policy
• As directed by the Property Manager, identify and obtain quotes for capital improvements, major system repairs and special maintenance projects
• Adhere to, maintain and monitor the maintenance budget issued by the Property Manager
• Assist the Property Manager in obtaining initial and renewal quotes for maintenance contracts and other services provided to property
• Prepare weekly/month status reports for the Property Manager as requested

Education and Qualifications

Required:

• Minimum of 3 years in supervisory role
• Must be kind, service oriented, disciplined, and a leader
• Must be self-motivated, flexible and a team player
• HVAC Certification Required
• Basic hand tools
• Knowledge and experience repairing electrical, plumbing, carpentry, drywall and appliances
• Multi-Family/Affordable Housing experience a plus
• NCHM Certified Manager of Maintenance designation preferred
• Self-motivation and attention to detail
• Strong interpersonal skills with the ability to build relationships
• Demonstrated track record of the highest degree of ethics and integrity
• Availability to work evenings and weekends as needed
• Must possess a valid driver license, and have reliable transportation
• High School diploma or equivalent